The Leaders' Lens
Essays and tools for the executive teams, Chiefs, Health Commissioners, CNOs, MOHs, Medical Directors, VPs, CEOs and Administrators, on the nuances of leadership that shape how senior leaders think, decide, and mobilize their teams.
Featured
Leadership assessment · 15 min read · Sep 22, 2026
How the Hogan Development Survey and HDS surface the leadership tendencies that grow louder under prolonged change and AI adoption in healthcare, and what to do once you can name your own.
Read essay
Emotional intelligence · 12 min read · Sep 16, 2026
Composure and emotional regulation are not the same. Why composure may be costly for senior leaders, and how situation design may help before hard conversations.
Read
Emotional intelligence · 22 min read · Sep 8, 2026
A proposition about executive judgment under pressure, the evidence that makes it plausible, and what remains to be tested empirically.
Read
Enterprise leadership · 12 min read · Sep 1, 2026
Boundary spanning gets rising leaders promoted, then quietly caps them at the executive level. Here is how the discipline changes as you move from indispensable bridge to system builder.
Read
Physician leadership · 14 min read · Aug 4, 2026
A clinical team’s silence can look like alignment. It can also mean people have learned that speaking up is too expensive. Here is what physician leaders can learn from Toyota’s Andon Cord about making voice ordinary, safe, and consequential.
Read
Paramedic leadership · 16 min read · Jul 7, 2026
Ambulance offload delay is visible on someone else’s floor, but its consequences land in your service. Here is how Paramedic Chiefs can lead across system boundaries, using evidence, framing, and social capital, when the problem is urgent and only partly within their control.
Read
Executive communication · 12 min read · Jun 20, 2026
For senior leaders, communicating a decision is harder than making it. Here's how executive communication preserves trust, dignity, and your leadership legacy.
Read
Executive communication · 9 min read · Jun 2, 2026
Executive presence is vague feedback with real career consequences. Here is why senior leaders should focus on charisma, communication, calibration, and trust instead.
Read
Change strategy · 4 min read · May 16, 2018
If you prefer the article video, click here When you go bowling, you want to land a strike. But do you actually aim to hit every single one of the bowling pins? No. You are aiming for the kingpin because you know that if you get the…
Read
Difficult relationships · 3 min read · Apr 27, 2018
Click here if you prefer to watch the video. We all have one or more people in our lives that we really don’t like. We feel they drain our batteries and deplete our energy. But disliking them also comes at a cost, often leaving us…
Read
Motivating change · 2 min read · Mar 29, 2018
If you prefer the article video, click here A common narrative in change management is that if you give somebody a compelling reason to change, what’s in it for them, they will then be much more likely to adopt the change. What can be a more…
Read
Mindset shifts · 4 min read · Mar 28, 2018
If you prefer the article video, click here It appears that changing mindset is top of mind for a lot of people, both in organizations and outside of it. So how do you go about changing something that is so much deeper, a part of who you…
Read
Change experiments · 3 min read · Jan 30, 2017
Over the last year, working with multiple coaching/advisory clients, I noticed how a common suggestion might not result in consistent outcomes across clients. Clients usually hope for a surefire way to obtain desired changes, but several…
Read
Training ROI · 3 min read · Jan 29, 2017
So, your whole team or even entire organization completed training on the upcoming changes, and yet the lessons didn’t stick. Sound familiar? Sometimes even when an organization provides training as part of a deliberate change management…
Read
Middle management · 5 min read · Jan 3, 2017
In a post in the Harvard Business Review, Gary Hamel and Michele Zanini purported that “excess management is costing the U.S $3 Trillion per year.” They noted that there was one manager for every 4.7 employees based on the occupational…
Read
Digital disruption · 6 min read · Dec 27, 2016
In October 2016, you might recall, major Internet services including Twitter, Netflix, Spotify and GitHub got hacked. In fact, “hundreds of thousands of cameras, routers, and DVRs [got] hijacked by malware for use in massive denial of…
Read
Personal change · 7 min read · Dec 16, 2016
Like all fresh beginnings, the new year offers us opportunities to reflect on the past year and to create an inspiring, energizing, and an optimistic view for the year ahead. Like most people, at this time of year, I find a wealth of…
Read
Performance management · 6 min read · Oct 27, 2016
Four employees on Peter’s team, Mona, Alex, Rob, and Sam, didn’t meet their sales targets this month. But this isn’t the first time it’s happened; their performance has been inconsistent for the past few months. Managing employees’…
Read
M&A integration · 5 min read · Oct 27, 2016
2015 set the highest record for the mergers and acquisitions (M&As) volumes in transactions globally. That trend is expected to continue strong in 2016 as per Deloitte’s annual trend report on M&As . As such Microsoft’s purchase of…
Read
Psychological safety · 4 min read · Apr 13, 2016
“The more pity, that fools may not speak wisely what wise men do foolishly.”, Touchstone in As You Like It The nobility in Shakespearean plays often employed fools or court jesters that were licensed to speak up without fear of…
ReadMore essays are in the queue. If there's a topic you want us to write about, tell us.
The Leaders' Toolkit
On The Same Page, the Collaborative Decision Document, ROI calculators for coaching and training, and industry briefs written for senior healthcare leaders. Each one takes a name and a work email, and opens straight away.
Browse the toolkitFor one leader
Confidential coaching for the Chief, CNO, MOH, Medical Director, VP, CEO or Administrator.
Explore this pathFor an intact team
Six-month engineered shift for an executive leadership team, culture, decisiveness, execution.
Explore this pathFor leadership capacity
Keynotes, cohorts and intact-team suites that build leadership capability across the care continuum.
Explore this pathFor a single moment
Facilitated strategic dialogue, reset, and planning off-sites that don't fade by Monday.
Explore formats